Social Media is 24/7, so your brand has to be too.
Social Media never sleeps, but you and your staff need to. Our highly trained and professional staff, with experience across multiple channels, handles all your moderation, engagement, and crisis management needs around the clock, 365 days a year so you can rest easy.
HUMANS NOT ALGORITHMS
Our staff of human moderators can pick up on nuances that algorithms and AI can’t. Customers prefer interacting with real humans. Our moderators connect to your customers with intuitive responses, not robotic replies, and your customers will feel more cared for and more trusting of you.
There’s no replacing human moderation to match the understanding and care of your brand as your own team, and that’s the foundation we start from.
Scout Moderation will help your team react quickly to social media events warranting immediate attention. Our intelligent escalation coverage will help you see speed bumps that may lie in the road ahead. And resolving routine inquiries/complaints can alleviate your busy call center, saving you money.
Based on Cape Cod, in Sandwich, Massachusetts, with both domestic and global team members, Scout Moderation specializes in marketing channel customer support for brands. Customers prefer seeking help via social channels and Scout is there to connect to customers.