Marketing Channel
Customer Support
For Brands

Social Media never sleeps, but you and your staff need to. Our highly trained and professional staff, with experience across multiple channels, handles all your moderation, engagement, and crisis management needs around the clock, 365 days a year so you can rest easy.


Responsive

When your customer turns to social media for customer service, we’ll be there when you can’t be to provide expert and friendly service that will keep your customers happy. We’re your support 24/7/365.

Experienced

Our insights, strategy and solutions… Stay focused on the daily tasks of running a business while we watch over your social media engagement. We’ll help encourage positive engagement, that grows customer influence for your brand. By listening and engaging, we bring you closer to your customers.

Scalable

Social media risks can balloon into a crisis in a matter of days, hours, or even minutes. Information fueled by emotion spreads through the online social sphere at lightning speed. We’ve got you covered, and can alert you, in real-time, to any escalation.

HUMANS NOT ALGORITHMS

Our staff of human moderators can pick up on nuances that algorithms and AI can’t. Customers prefer interacting with real humans. Our moderators connect to your customers with intuitive response, not robotic replies, and your customers will feel more cared for and more trusting of you.

There’s no replacing human moderation to match the understanding and care of your brand as your own team, and that’s the foundation we start from.

Scout Moderation will help your team react quickly to social media events warranting immediate attention. Our intelligent escalation coverage will help you see speed bumps that may lie in the road ahead. And resolving routine inquiries/complaints can alleviate your busy call center, saving you money.


TRUSTED BY LEADING BRANDS FOR:

 

App Management

When consumers are invited to your custom app to share videos, images and text, Scout reviews all user-generated content. We also identify and select key consumer feedback and present it in reports to provide you with an insight to meaningful trends in your customer market.

Contest Management

Maximize ROI with real-time moderation of user-generated content – Photos, Video, Recipes, Comments, #hashtags and more. We specialize in 24/7 coverage of your Social Media promotions.

Reports

Our insights reporting helps you monitor your campaign performance to understand ROI and consumer response. Uncover consumer trends in your market with customized reports on volume, sentiment, problems and mentions.

Social Customer Care

Social media is a cost-effective place to resolve issues. Give your customers the opportunity to engage with your brand in real-time. Expect to reduce costs by directing volume away from busy call centers. Our team will respond and resolve issues that help you deliver on your promise to provide excellent customer service.

Comments Moderation

When you have a large volume of diverse visitors to your site, we’re there 24 hours a day and seven days a week. We keep an eye on News sites and Community Forums across all marketing channels. The end result? Increased engagement, and loyal users.

"Thanks for taking such great care of our Facebook pages and forums.
Traffic is at an all-time high and the users have never been happier."
 John Cole, Ezoic, Inc.

"Scout Moderation has been proactive in identifying (and escalating) potential problems,
with submissions encountered or technical hiccups with our site, they have been our eyes & ears across this program."
Leo Pagan, Senior Technical Producer

"When we hire Scout Moderation for projects at Under Armour, we know we will get reliable and dependable services.
The Scout team is a great partner... they are experts in their field!"
Veronica Mao, Senior Manager, Global Integrated Marketing

"From the moment we started working with Scout Moderation we knew our app was in good hands
and our community would be well looked after."
Sarah Leighton, Senior Creative Producer

"Scout Moderation is always on and always helpful. We’re happy to have them as an extended part of our team."
J. G., Social Media Manager, AMC Theatres

Based on Cape Cod, in Sandwich, Massachusetts, with both domestic and global team members, Scout Moderation specializes in marketing channel customer support for brands. Customers prefer seeking help via social channels and Scout is there to connect to customers.