Top Three Customer Service Strategies to Reduce Cart Abandonment Cart abandonment is a well-known issue that online retailers face. Abandonment rate is as high as 69%! While there are many lists of tactics to reduce cart abandonment, most of the focus is on technical aspects of the website and checkout process. There is no doubt […]
Stop Losing Money to Abandoned Carts Read More »
In the race to make chatbots more user-friendly and human-like, have their creators gone too far? Can a chatbot be too good? Too human-like? It turns out, yes. In a 2021 study conducted by researchers at the Oxford Future of Marketing Initiative (FOMI), and published in the Journal of Marketing as, “Blame the Bot: Anthropomorphism
Is Your Chatbot Too Good? Read More »
Is your business prepared for consumer expectations going into this holiday season? Here are four ways to make sure your customer service program will meet your customers’ expectations!
The Most Wonderful Time Of The Year…to Delight Your Customers! Read More »
Do you have someone on your team monitoring Social Media for mentions? Probably yes, but are they monitoring 24/7 and responding to such mentions in real time, striking while the iron is hot?
Don’t Let Potential Brand Ambassadors Slip Through Your Fingers Read More »
Whether their experience is positive or negative, customers crave real, personal attention in a world where most companies simply can’t or won’t make themselves available on a customer’s Internet schedule.
2 Positive Reasons to Outsource Content Moderation Read More »
You’ve seen it in the news. A company’s entire brand reputation suddenly under the guillotine of public scrutiny and anger because of one tweet or Facebook post gone wrong.
Hiring for Social Media? Don’t Forget Emotional Intelligence Read More »
Join our community of brands who know there’s no getting around it. Customers still want and need a real human to attend to their issues when online, no matter the hour.
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