Scout helps you grow an ongoing audience on your site. Our Comment Moderation service will protect you from cyber bullying and other risks. You can relax and let go. Scout Moderation will protect and enhance your online image–an investment in Scout is an investment in your brand.
Getting immediate feedback on a story is great—but when you open up your “comments” section to users, you get the bad with the good. Offensive content can sit on your site for the world to see, exposing you to potential lawsuits and copyright violations of the Digital Millennium Act and Communications Decency Act. News people who value integrity in their reporting know that a page full of racist, hateful comments chips away at that integrity. Also, association with inappropriate or illegal content can harm your image and your advertiser’s brand; your advertisers don’t want to see a picture of a swastika positioned next to their brand.
Scout Moderation will work with your team of editors to prioritize review of stories with an emotional impact that may attract negative comments, keeping the content that is published on your site legal without censoring. When an objectionable comment appears, our reactive moderation works within a 10-minute response time to remove the inappropriate content from your site.
Our effective comment moderation ensures that your users will enjoy a good experience and keep coming back to your website, giving you the widest audience possible and the best exposure for your advertisers.
As with news sites, blog posts and their comments can result in copyright violations such as cut/paste of news articles and excerpts from books, music, poems, and photographs or video files.
Scout Moderation proactively reviews your blog to ensure that you are protected legally and that your users enjoy the discussion and remain loyal to your site.
Forum, Message Board and Chat Moderation
Internet trolls can disrupt conversations on your forum, message board or chat room by posting inflammatory or off-topic messages. They provoke readers into heated replies, and they can hijack discussion threads to start flame wars (in which one or more users engage in provocative responses to the originally posted bait). You’ll find that passionate sports fans will eventually find other places to talk about their teams, and your advertisers will follow.
Scout Moderation identifies trolls, users who talk to themselves, and contentious behavior patterns among users in general, and will use your moderation tools to give these users time out or to permanently ban or disable their accounts. Scout also schedules hourly checks of potential problem spots whenever there is a spike in activity on your site, such as sports games with a big rivalry, the World Series, etc. As a result, your users enjoy their discussions and your advertisers reach the best target audience for their products.