Scout provides Community Management services that includes online community building, community moderation and online gaming moderation. Scout’s online Community Managers are sensitive to the needs of their online community and understand how interactive relationships work.
Users prefer a presence in their online community to listen to them, guide discussions and deter harassment and cyber bullying. Lack of community moderation can create an unsafe environment for your users. Off-topic comments will water down the focus and mission of your site, and spam can give your users the impression that no one is listening to them. For companies that provide multiplayer video games, effective gaming moderation is critical to maintaining and building their online player communities and ensuring an entertaining experience for all.
Scout Moderation provides community moderators to build good relationships with your key users and to encourage their participation. Moderators are able to resolve technical issues for users, and they serve as your business’s eyes and ears by their direct interaction with users. They engage users, educate them on how to contribute effectively, and help to guide discussions and keep them civil. Moderators are trained well in how to establish relationships with users, which in turn provides an incentive to users to participate in a positive way.
Engaged users become loyal users. Scout will help grow an ongoing audience on your site.