Five tips for customizing your TOS
Five tips for customizing your TOS May 24th, 2012 by

credit: Wikimedia Commons

Every company that allows users to post content on its website should have User Guidelines or a Terms of Service (TOS) agreement in place.  These guidelines outline what your tolerance is in terms of what can and can’t be posted. Don’t want cyber bullies? All you need to do is customize your TOS agreement, which usually users are prompted to read and agree to when they create an account on your website.  Spell out that you are a bully-free zone and that your moderators will remove content.

Your TOS gives you control, provides a structure and offers your users fair warning of what will be disallowed or removed from your site.

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1984 vs Now
1984 vs Now March 23rd, 2012 by

Image credit:  Nineteen Eighty-Four by George Orwell, book cover

Online moderators often get a bad rap.

The “censor” label is often applied to us – sometimes in jest, and sometimes in all sincerity – but the fact remains that moderators protect the public from hateful speech and violence that can extend to sexual violence.

So, why not, then, see us as agents of protection for our clients?  That’s what we are.

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The Internet has killed civility
The Internet has killed civility December 19th, 2010 by

image credit:  The Complete Etiquette for Gentlemen

Newsweek recently listed 14 things that are being killed by the internet with Civility ranking fourth.  Citing Matthew Moore of the Telegraph who writes, “The internet has wrought huge changes on our lives – both positive and negative – in the fifteen years since its use became widespread.”

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Why did we name ourselves SCOUT Moderation?
Why did we name ourselves SCOUT Moderation? April 6th, 2010 by

photo credit:  Frontier Scout Calamity Jane – Library of Congress

The internet is the new Frontier, but unlike the Wild West, it is limitless.  There are countless people, groups and websites – sure we could count them today, but the number will just be bigger tomorrow.  The boundaries don’t lie where we can see them, like where California became the Pacific Ocean.  And the boundaries, well, they aren’t really boundaries as technology continues to expand at an accelerated rate.

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